Job Description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

Our Global Markets European organisation is seeking a high-performing Senior Director to lead the commercial Enterprise teams in our German, Austrian and Swiss markets.

The focus for the Enterprise teams is to develop and execute commercial growth strategies with the largest companies in the region. This includes acquiring new merchant customers by unlocking holdouts and penetrating new verticals. It also includes cross-/ upselling to our existing merchants base and ensuring our customers’ ongoing success with our products and services. The Senior Director Enterprise DEATCH is responsible for driving incremental sales as well as portfolio growth.

The ideal candidate is passionate about payments & commerce and has a proven track record in Sales and Customer Success Management. They have experience in defining commercial strategies, setting direction, and influencing & unifying stakeholders at all levels of the organisations to create value for customers and drive business outcomes.

The role is highly visible in the organisation and reports into the VP & Managing Director Germany, Austria & Switzerland, within the Global Markets Organisation. It involves frequent collaboration with senior leaders in Sales, Customer Success, Finance, Product, Engineering, and with operational teams across the company. It includes meeting with key customers virtually and in person.

Job Description:

Your way to impact

• Lead the Enterprise Sales and Customer Success Management teams, responsible for the largest merchants in Germany, Austria and Switzerland.
• Commercially manage of the Enterprise segment, accountable to achieve incremental sales and portfolio growth targets. 
• Define the regional sales strategy, handle quota assignments, pipeline management, forecasting, reporting, and other operational aspects of the sales process, to drive & optimize the performance of the Sales teams.
• Ensure our customers’ success, through a deep understanding of their needs

Your day-to-day

• Manage the day-to-day operations, resolve merchant pain-points, identify areas of joint growth and ensure customer satisfaction.
• Develop relationships and credibility required to effectively convey the value of PayPal’s solutions and vision to C-level executives.
• Strong collaboration with internal stakeholders across PayPal globally such as technology and product specialists, finance, sales and integration engineers, legal, risk, sales operations, marketing and other teams as appropriate to achieve desired results. 
• Serve as a catalyst for change and continuous improvement. As the voice of customer, based on learnings and competitor analysis, provide valuable insights on product enhancements, new solutions and go-to market strategies. 
• Employ superior negotiation and communication abilities as an influencer while embodying integrity and trust.
• Lead, coach, train & mentor a team of Sales and Customer Success leaders, fostering a culture of continuous learning and improvement.
• Represent PayPal externally with our merchants, partners, at conferences and industry events.

What do you need to bring

• Bachelor’s degree – MBA preferred, or equivalent experience.
• 15+ years of experience in business development or enterprise account management, particularly driving progress with global executives on technology solutions payments and commerce strategies.
• Track record in successful leading a commercial organisation, achieving sales targets and customer satisfaction.
• Excellent commercial acumen and in command of all accountable KPIs combined with excellent executive-level storytelling.  Strong analytical mindset and proven ability to turn data into action.
• Strong financial and business acumen with a high degree of comfort engaging with technical leaders internally and externally.
• Ability to think and work creatively to develop unique joint value propositions and product strategy within PayPal.
• Ability to synthesize complex information into the essential points needed to inform executive decision making.
• Outstanding communication skills and ability to collaborate effectively in a matrixed organization.
• Passionate about always driving improved efficiency and innovating. Push creative thinking beyond the boundaries of existing practices and mindsets and instil this in the team.

Qualities and Behaviours

• ​High-energy, passionate and very outcomes/results focused.
• Team player with strong collaboration skills adhering to the PayPal Leadership Principles
• A ‘growth mindset’ and a passion for developing people.
• Motivated by driving continuous improvement.

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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