Job Description

To consult with Navy Federal's leaders and business partners to identify critical learning gaps and recommend the best learning solution to support business unit objectives and enterprise-wide initiatives aligned with Navy Federal's University learning model and enterprise strategy. Collaborate enterprise-wide with operational and learning community partners including Talent Development and HR Business Partner teams to understand organizational / department learning needs and support the development of strategy-focused immersive learning plans. Partner with talent development, the enterprise learning community and subject matter experts to curate, validate, and develop content and learning resources, tools, and self-directed content to support enterprise strategy and goals. Measure effectiveness of learning solutions and programs. Serve as learning subject matter expert to provide advanced knowledge of design programs, principles, development standards, techniques, and methodologies and apply each, ensuring a positive learner/customer experience and alignment with Navy Federal's overall strategy and culture.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America’s Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023   
• Fortune Best Workplaces for Women ™ 2023       
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces 
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Expertise in one or more of the following: program management and evaluation, learning science, communications, instructional design, organizational development and/or extensive experience designing, developing, and implementing training.
• Willingness to learn, use a growth mindset and combine theoretical knowledge with practical, hands-on application.
• Expertise in conducting needs assessment and analysis for large scale learning solutions.
• Advanced knowledge of measuring ROI on learning solutions
• Extensive experience in classroom instruction and/or facilitation for individuals or groups
• Extensive experience in working and participating in cross-functional, multi-dimensional teams and projects
• Expert knowledge of instructional theories, educational psychology, educational theory, tools and resources management, talent development, and / or learning professional
• Demonstrated ability to think strategically, adapt quickly and exhibit effective communication skills to all levels of leadership.
• Demonstrated advanced organizational, planning, and project management skills and knowledge.
• Demonstrated skill in effectively building relationships with and influencing team members, management, vendors, and a diverse group of stakeholders.
• Demonstrated skill in compiling, organizing and presenting findings and conclusions clearly and concisely to stakeholders and management.
• Advanced research, analytical, and problem-solving skills
• Expert skill communicating with all levels within an organization
• Expert skill in building strategic and execution-focused plans and alliances with partner leadership
• Advanced skill interacting tactfully and effectively in difficult situations
• Expert skill to successfully influence, lead and/or guide others towards goals
• Advanced verbal and written communication skills to include speaking and/or presenting in front of groups in a professional setting
• Bachelor's Degree in Education, Instructional Technology, Human Resources, business, communication, behavioral sciences, Program Management or related field or the equivalent combination of training, education and experience.

Desired Qualifications

• Significant experience in multi-media training
• Advanced knowledge of Navy Federal products, services, programs, policies and procedures
• Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
• Advanced knowledge of banking/financial industry standards and practices
• Advanced knowledge of Navy Federal's Strategic goals & initiatives
• Professional certifications including project management (e.g. PMP), agile, evaluation, instructional design, change
• Master's Degree in, Education, Instructional Technology, , Human Resources, business, communication, behavioral sciences, or related field or the equivalent combination of training, education, and experience

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 5550 Heritage Oaks Dr. Pensacola, FL 32526 

• Consult and collaborate with business leaders to identify learning needs, gaps and updates or enhancements to existing plans. Conduct needs analysis on strategic requests and recommend the best learning solutions to support business objectives in alignment with Navy Federal's strategy
• Serve as a lead consultant and resource on professional and talent development learning to either directly or indirectly support and align with enterprise strategy and needs
• Contribute to the development of learning strategies, tactics and solutions and design/develop/facilitate learning solutions and content for professional development, employee upskilling, etc., using a proven development life cycle to support company-wide and business unit objectives, while considering stakeholder needs and industry standards
• Design and use quantitative and qualitative methods and metrics to measure, evaluate and analyze the effectiveness of training programs and/or immersive learning plans to ensure objectives are achieved
• Oversee the development of reference materials, support tools and leader resources that reinforce strategic learning
• Lead, guide, and mentor team members and partner with the business to achieve desired outcomes, and in support of leaders in setting performance standards and identifying potential skill gaps related to expectations
• Serve as a lead liaison between the Learning Solutions team and Talent Development team (when appropriate) providing swift and thorough transitions for customers and business partners
• Remain current with industry learning best practices and technical, product and program enhancements
• Participate in or manage multiple large-scale and/or cross-divisional/departmental projects and programs
• Partner with L&TD's Vendor Partnership team to identify opportunities to source shared vendor relationships, platforms or content
• Conduct needs analysis on strategic requests; identify learning gaps and recommend the best learning solutions to support business objectives in alignment with Navy Federal's strategy
• Perform other duties as assigned