Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible. You and your team will support a field of almost ten thousand agents across four partners and six locations who represent eight Value brands and 23M customers.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total by Verizon & Verizon Prepaid: At the forefront, we have Total by Verizon and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores.  Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total by Verizon is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.

• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.

• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.

• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research’s prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.
 

What You’ll Be Doing:
 

The Senior Manager, Executive Operations reports to the Senior Director, Partner Enablement and is accountable for developing a strong partnership with senior leaders in the Customer Channels team to ensure aligned strategy, preparedness, awareness, and ability to execute on the vision at all levels of the Customer Channels organization. You will be the glue that holds the team together, guiding internal employees through critical business updates and priorities as they strive to achieve the Customer Channels vision, and ensuring that vision is carried out to front lines, field teams, and partner organizations. 
 

You play a critical role in delivering on Value business priorities by coordinating executive presentations and business-focused updates for Customer Channels, Value, and VCG leadership, while advising on strategy and priorities. You’ll need to be willing to “get your hands dirty” while managing projects, navigating tight deadlines and multiple inputs from across the business, and effectively communicating the story and strategy of the Customer Channels organization. 
 

You will need to build deep relationships within the larger Value organization, ensuring cross-functional knowledge is shared effectively.  You will act as a voice of the Customer Channels team for our senior leaders, while also acting as a voice of senior leaders to the larger Customer Channels team.  You are personable, elite at bringing teams together, have a growth mindset, and love celebrating a hard earned win! You’ll be well-written and articulate, able to quickly ask questions, understand tough concepts, and hit the ground running with each new task. 
 

You possess a strong blend of analytical, tactical, strategic, people management skills, and the ability to operate on multiple levels and horizons. You possess a fierce commitment to quality and productivity, and the ability to work with a broad range of stakeholders to manage a high volume, high velocity, and high complexity environment. You can create an engaging presentation that tells a clear story highlighting plans and expected results. You have the ability to speak up and lean in hard, but with empathy and compassion.

• Build and oversee Value Customer Channels governance approach and calendar, enabling effective and meaningful collaboration between Customer Channels executive leadership and the Value organization.

• Liaise with internal team and stakeholders across VCG and Value on executive briefs, senior executive talk tracks, and senior executive prep decks to prepare executive leaders for all internal and partner meetings.

• Maintain team’s weekly and monthly leadership updates and content roadmaps; maintain and track schedules of deliverables that impact team-wide KPIs.

• Plan and execute leadership meetings, strategy sessions, and partner with Comms & Engagement team for leadership communications.

• Curate agenda and collect/review all materials in advance for key Customer Channels meetings (including Briefings and Leadership Staff Meetings) Customer.

• Connect the dots between the Customer Channels team and larger Value organization by collaborating with the Chief of Staff team.

• Project manage strategic initiatives, special projects, and functional planning sessions.

• Contribute to onboarding experience to ensure a holistic, seamless experience, with a special focus on leadership onboarding.

• Manage travel requests and budget for the Customer Channels organization.

• Create and manage artifacts (ex. org charts, microsites, travel calendars).

•  ​Source opportunities for team learning and development; be a leader promoting positive culture; keep focus on Pulse action planning and drive team satisfaction.

This role is a hybrid schedule in office that includes assigned office days (VCG in office days are Tuesday, Wednesday and Thursday).

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

​Even better if you have one or more of the following:

• Significant experience in critical leadership skills such as presentation creation, planning, prioritization, communication, and project management.

• Experience working with senior and/or executive leadership.

• ​Ability to work cross functionally and comfort navigating different areas of the business with little oversight.

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. If you are hired into a California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $108,000.00 and $219,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.