Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

Key Responsibilities include:

• Serving as a central point of contact and liaison with state and local government regulators, responding to their inquiries and preparing the legal team to participate in formal and informal proceedings with these regulators.

• Working with other Verizon teams to respond to customer complaints that have escalated through regulatory bodies.

• Supporting regulatory reporting responsibilities in various states.

• Supporting regulatory attorneys in handling formal and informal cases, proceedings, and complaints in various states.

• Managing and tracking formal and informal cases and proceedings in various states.

• Working independently in resolving multiple complex customer complaints, including analyzing, responding to and advising on and escalating high risk requirements.

• Understanding state and local regulatory requirements.

• Being fluent in Verizon’s wireless and wireline product portfolio.

What we’re looking for...

You’ll need to have:

• Six or more years of relevant experience required, demonstrated through one or a combination of work and / or military experience, or specialized training. 

• Experience working at or interacting with government regulatory agencies.

 Even better if you have one or more of the following:

• A degree.

• Demonstrated strong oral and written communications.

• Strong relationship building, influencing, and communications skills.

• Ability to manage multiple projects independently in a dynamic environment with tight deadlines.

• Confidence, versatility and a customer service attitude to interact with government officials as a primary point of contact for Verizon.

• Comfort with new technologies, including automation, that promote efficiencies.

• Strong interest in policy and politics.

• General understanding of state and local regulatory law.

• Potential future interest in legal training.

• General understanding of internal Verizon processes.

• Experience with organizational reviews and commitment to improving and harmonizing processes.

• A creative mind that asks if there is a better way to do things than what is currently being done.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every \'even better\' qualification listed above.

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the compensation range for this position is between $121,000.00 and $225,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.