Job Description

Company:

Qualcomm Technologies, Inc.

Job Area:

Engineering Services Group, Engineering Services Group > Technical Communications - Writing

General Summary:

Qualcomm produces hardware and software for the world’s wireless infrastructure and experiences.  We are focused on delivering high quality documentation and user assistance to an increasingly diverse group of developers who work with our technology. For example, Snapdragon technology, Qualcomm Linux, and Qualcomm AI initiatives are growing strategic platforms that need effective and high-quality technical communication.

In this role, you will have the opportunity to shape technical content and help define the content strategy and information architecture for Qualcomm.  Reporting to a senior director for technical communication, you’ll work with others on the content strategy and quality team, as well as with technical writers, customer engineers, and product managers.

As senior technical editor, you will advocate for our developers’ needs through the consistency and coherence of our technical communication. You will help normalize content style and voice, ensure navigation clarity and content task objectives, develop templates, and help define ideal assistance strategies for our products.

Your guidance will help improve the overall usefulness of our technical communication efforts, and you’ll also help define and deliver new developer content experiences.

Responsibilities

• Work with a team of senior technical communication strategists, architects, and taxonomists to define the guidance and templates for high-quality documentation and online content for developers.
• Educate writers with developmental editing, content strategy, information architecture, and train new writers on Qualcomm style and processes.
• Organize, maintain, and evangelize technical style and our voice.
• Consult on documentation maintenance projects, terminology / taxonomy and branding decisions.
• Consult and work on developer relations issues and communication, including helping to build new content experiences.

Minimum Qualifications:

• Bachelor's degree in Engineering, Computer Science, Communications, English, or related field and 6+ years of experience writing and editing software and/or hardware documentation and content, or related work experience.
OR
Associate's degree and 8+ years of writing and editing software and/or hardware documentation and content, or related work experience.
OR
High School diploma or equivalent and 10+ years of writing and editing software and/or hardware documentation and content, or related work experience.

Preferred Qualifications:

• Master’s degree or equivalent practical experience (6 years+)
• Experienced developmental editor, with familiarity in content strategy principles, roles, and goals
• Ability to write/edit samples and help develop a Qualcomm voice for high-quality technical docs
• Ability to coordinate across multiple style demands and deliver best practices and guidelines, including guidelines on global English and translation
• Experience with content management and authoring tools, including HTML or markdown and quality-checking tools (such as Acrolinx).
• Excellent communication and team skills, ability to drive consensus, support multiple projects, and meet deadlines in a fast-paced environment.

Principal Duties and Responsibilities:

•    Creates and manages clear, accurate, and concise technical content by leveraging advanced knowledge of technical writing principles, resources, tools and various Qualcomm processes, products, and technologies. 
•    Leads team to edit, update, and review multiple types of complex content based on in-depth understanding of reusable content and project requirements to meet high-level and large-scale content goals and customer needs.
•    Identifies complex technical gaps and errors in a set of product content and makes suggestions for improvement to stakeholders. Reviews technical content, identifies changes, and flags to team; provides feedback to other technical writers. 
•    Gathers, analyzes, and leverages customer feedback to identify and recommend corrective actions that enhance document quality and customer usability.
•    Formats, publishes, and organizes technical content in a pre-defined structure or template to ensure document standardization, and to meet overall Qualcomm quality standards; coaches junior writers to do the same.
•    Helps team to incorporate and adapt to new tools, processes, and standards to increase efficiency and/or automate, keep up with industry standards and trends (e.g., online information delivery), increase content quality, and enhance document searchability. 
•    Encourages team to develop and present technical content in an innovative way to increase customer usability; implements best solution. Pilots and trains team to incorporate innovative ideas/processes.          
•    Collaborates with individuals inside and outside of own function (e.g., Engineering, Business) to ensure technical content changes are integrated with other components of a specific project.
•    Manages team project priorities, deadlines, and deliverables for small to mid-sized projects.
•    Re-scopes projects, identifies resources, delegates work, and reviews the work of team members in order to address changing timelines or priorities.

Level of Responsibility: 

•    Works independently with little supervision.
•    Provides supervision to direct reports.
•    Decisions are moderate in nature. Errors are detected and corrected with relatively minor financial impact or effect on projects, operations, or customer relationships. May require involvement beyond immediate work group to correct. 
•    Requires verbal and written communication skills to convey information that may be somewhat complex to others who may have limited knowledge of the subject in question. Role may require basic negotiation and influence, cooperation, tact, and diplomacy, etc. 
•    Has a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to make key decisions).
•    Most tasks require multiple steps which can be performed in various orders; some planning and prioritization must occur to complete the tasks effectively; mistakes may result in some rework.
•    Substantial creativity is needed to innovate new processes, procedures, or work products within guidelines or to achieve established objectives.
•    Deductive and inductive problem solving is required; multiple approaches may be taken/necessary to solve the problem; often information is missing or incomplete; intermediate data analysis/interpretation skills may be required.
•    Incumbent's input may be solicited during strategic planning period.

The responsibilities of this role do not include:  
•    Does not have financial accountability.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

Pay range and Other Compensation & Benefits:

$50.00 - $75.00

The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm.  We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus).  In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer – and you can review more details about our US benefits at this link.

If you would like more information about this role, please contact Qualcomm Careers.

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