Job Description

Job Profile:

Technical Support T3

JR Type:

Funded

Job Category:

Information Technology

Minimum Clearance Required to Start:

Secret

Percentage of Travel Required:

Up to 25%

Type of Travel:

Continental US, Local

Program/Opportunity Name:

Program | CORIAN

Referral Bonus Plan:

$1,000

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Job Description:

What You’ll Get to Do:   Opportunity to serve as a CORIAN Service Desk Technician for the CORIAN/P8 program. With our team, you can expect to work with highly motivated technical teammates that will support and push you and will expect reciprocal action on your part.  You will be part of a team and culture of sharing information amongst teammates, team before self, and one of encouraging self-improvement. 

More About this Role:  

This program will assist in supporting numerous customers that the CORIAN/P8 team supports. They will man the 24/7 Support Desk and provide customer support as part of the O&M offerings for our customers. When issues arise troubleshooting the systems remotely or utilizing secure links will be required. Implementing the technology to capture data, which can be utilized for future trend analysis.

You’ll Bring These Qualifications:  

• Degree and 5+ years of related experience, additional 4+ years of experience in lieu of degree
• Secret clearance
• Ability to perform basic computer troubleshooting, which includes but not limited to networking issues, Linux issues, and hardware issues.
• Self-starter that can work independently
• Administer effective frontline line desk assistance to customers
• Ability to support with 24/7 operations
• Ability to travel 25%
• Provide on-call support 24x7.  
• Troubleshoot and resolve system-related hardware/software problems reported. 
• Provide support to operational systems by identifying, addressing, and resolving any technical outages or issues to ensure there is not a decrease in system capability based on the system capability. 
• Perform IT system-based queries and analysis on the collection, processing, exploitation, and dissemination of time-sensitive information/intelligence to support customer initiatives. 
• Track, document, and report all inquiries (e.g., phone calls, electronic mail (email)) to document trouble calls and other requests. Document individual trouble calls, requests, and resolution. 
• Provide information, updates, and notifications on the status of systems (downtime and resolution)
• Analyze and resolve trouble call tickets to determine trends and corrective/preventive measures. 
• Provide on trends in system failure and/or training requirements. 

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$64,400 - $135,100

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