Job Description

Position Description Service Supervisor

Department: Field Operations Job Status: Full Time

FLSA Status: Non-Exempt Reports To: Field Supervisor

Location: Multiple states within the U.S. Amount of Travel Required: 95%

Work Schedule: Positions Supervised: Field Operations Crews

• Rotational- 2 weeks on 2 weeks off
• Thursday-Wednesday shift

POSITION SUMMARY: Service Supervisors (SS) will collaborate with Field Supervisors to effectively coordinate daily workflow, delegate roles among operators, and conduct MIRU/RDMO activities. They are responsible for supervising all aspects of the company's field service operations and achievement of crew, regional and corporate objectives, in accordance with applicable governmental laws and regulations within the scope of the company's safety policies. SSs are ambassadors of EWSO culture, safety, and ethics. They are fully aware of the company’s goals and objectives ideals and help communicate these to the fleet.

ESSENTIAL FUNCTIONS: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except for those that begin with the word 'may.')

• Proficient in reading, writing, and comprehending English.
• Participates in company safety initiatives including daily programs (written documentation, observations, etc.) and adheres to policies and procedures to ensure the wellbeing of all employees and to drive operational excellence.
• Works as a team to communicate, collaborate, and create strong alignment internally and externally with our partners.
• Complies with all government, industry and EWSO regulations and standards to ensure a healthy and safe work environment for all employees.
• Supervises field personnel, ensuring they are fit for duty, assigning work, and ensuring the completion of that work in a safe and efficient manner.
• Ensures necessary equipment is prepared for the job and safety and equipment inspections are conducted in a timely and accurate manner.
• Supervises and ensures the completion of Job Safety Analysis (JSA) forms, job safety checklist forms, and stop-work order forms.
• Maintains close customer contact ensuring a high level of service.
• Demonstrates financial responsibility in adherence to the Company's travel and entertainment policy.
• Creates a diverse, inclusive, and safe work environment where employees of all backgrounds feel included, and their contributions valued.

• Promptly addresses and resolves concerns and disputes among team members, to build a more substantial, more cohesive workgroup.
• Evaluates and documents each crew member’s performance and promptly provides direct feedback to the crew. Completes annual performance evaluations for each member of the crew and formally documents utilizing designated HR Forms.
• Additional functions and requirements may be assigned by supervisors as deemed appropriate, consistent with the company’s Operational Training Matrix and employee’s progression plans.
• Performs other related duties as assigned to assist with successful operations and business continuity.

Qualifications

POSITION REQUIREMENTS:

• Successfully passes a background check, pre-employment drug screening, and other relevant competency assessment(s).
• Possesses a valid U.S. Driver’s License.
• Daily overtime required and in-person, predictable attendance.

EDUCATION/EXPERIENCE LEVEL:

• High School Diploma or GED
• Proficient in Microsoft Office products
• 2-5 years in a Lead/Supervisory Hydraulic Fracturing experience or minimum of 12 months experience within an EWSO EO Lead role.
• Demonstrated ability to prove high aptitude in technical skillsets and competencies as listed below.

QUALIFICATIONS, SKILLS, COMPETENCIES, AND ABILITIES:

• Ability to attend, participate, and successfully complete the scheduled New Hire Safety training, including but not limited to H2S, Powered Industrial, and basic First Aid and CPR training.
• Attends and successfully completes annual safety and operations recertification training.
• Ability to work a minimum of 12-hour shifts for 14 consecutive days.
• High mechanical and mathematical aptitude.
• Ability to successfully work within a team environment to complete assigned tasks.
• Ability to receive instruction well and provide coaching and constructive feedback in interactions with other employees in a positive manner, within the framework of assigned work groups.
• Ability to learn in a fast-paced environment, adapt to change and receptive to new instructions.
• Fully knowledgeable, compliant and take initiative to promote and work with digital platforms including Active Learner, Paycom, KPA, and other company mandated systems.
• Ability to effectively supervise others towards project completion.
• Ability to effectively build relationships with customers and co-workers at the Field level.
• Ability to deal proactively with work-related problems.
• Ability to communicate effectively and concisely, both verbally and written.
• Ability to make critical decisions aligned with company objectives and goals.

Additionally, a Service Supervisor (SS) will display a high proficiency in the below competencies:

• Professional: A SS is an autonomous leader and is responsible for the safety and professional development of himself/herself and the crew. SSs will demonstrate the highest standards of safety and quality in all activities while diligently following prescribed Best Practices. SSs lead by example and visibly demonstrate the EWSO PRISM culture and CARE values, striving to create a work environment to nurture these values. The SS should be familiar with the terms of the service agreement and job schedule to provide a high degree of reliability and operational excellence to our customers.

• Operational: SS will ensure all crew needs are met in a timely manner including required training, PPE, scheduling issues, pay issues, etc. SS will plan and coordinate all crew movement to and from location using appropriate journey management practices. SS understands and is accountable for the timely and accurate submission of all required data for successful job completion and HSE compliance; and utilizes this data and digital platforms to improve fleet performance. The SS understands EWSO equipment use, configuration, spotting requirements, will aid Field Supervisors in move planning and is knowledgeable in the following key areas;
  • Critical Spares, and Inventory Management (including financial impacts).
  • Customer Interaction, relationship, and engagement.
  • Move process and communication strategy.
  • Specific knowledge of all equipment (rates, equipment pressures, pump curves, etc.).
  • Full understanding of company goals; aids FS in stewarding crew's and individual goals.

• Assessing and monitoring progression of the crew (perform bi-monthly assessment).

• Leadership: The SS will serve as an example and a general mentor to the entire crew. They will directly mentor EO Leads (EOLs) on the continued development of the crew and their progression as well as coach and support the EOL’s mentorship of assigned EO3s. SSs will attend and apply Leadership and Management training provided by the company.

QUALIFICATIONS FOR ADVANCEMENT:

• Time in Position: Minimum 3 years
• Successful completion of EVOLVE Operational Training continuing education units for current position
• Demonstrated ability to prove aptitude in technical skillsets and competency assessments

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Daily required to walk, sit, climb, bend, reach and squat/kneel. When required to go to a wellsite, employees will rideshare with multiple employees. Work environment includes exposure to hazardous materials, operating conditions, audio up to 85 dB and inclement weather. Given these conditions employees are required to wear company mandated and issued personal protective equipment (PPE) (fire retardant coveralls, safety hat, steel-toe boots, safety glasses, ear protection and impact gloves) and must strictly adhere to all safety policies. Equipment Operators are regularly required to lift heavy objects; therefore, Operator must be able to lift <50 lbs. independently and 50 to 100 lbs. with a team lift.

Work hours may include early morning, late evenings, and weekends, depending on job demands.

The Company is committed to the cause of equal employment opportunity for all employees and applicants, thus abiding by all applicable state and federal laws. Our practices regarding employment, job promotion, compensation, training, and termination do not discriminate on the basis of race, color, religious creed, age, sex, national origin, veteran's status, disability, pregnancy, genetic information, or any other legally protected status. It is expected that all employees, both management and staff, will fully support these non discriminatory policies.

The company has reviewed this job description to ensure essential functions and duties have been included. It is not intended to be an exhaustive list of all functions, responsibilities, skills, and abilities.

Last Reviewed 04/05/2023.