Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

Key member as part of the Central Strategy team with emphasis on “Transformation, Advisory & Governance”. The role requires you to primarily work with the senior leadership team and all functional teams to design, implement and govern organization-wide strategic initiatives. You will be a member of the Program Management Team and work closely with Product owners and Business Owners responsible for defining or reviewing Stories and prioritizing the Team Backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the Features or components for the team. A key activity is to drive and make visible the product backlog, or the prioritized list of requirements for future product development in collaboration with the Intranet Dev team.

What you'll be doing

• Managing and making visible the product backlog, or the prioritized list of requirements for future product development.

• Being available to the development team at all times to answer any questions team members have regarding the customer’s needs and the customer's views of how the team is implementing a product feature.

• Developing process documentation for enterprise Tools in collaboration with the Development team and Business Stakeholders.

• Working closely with engineering and quality assurance to ensure the right problem is solved. This can involve sharing market research and competitive analysis with the team to best focus their efforts.

• Contributing to the work of the Product Manager as they define a product differentiation strategy.

• Creating the product vision and roadmap which accomplishes the goal of the vision in collaboration with the Intranet Dev team.

• Developing positioning for the product. Work with a cross-functional team in planning a product release. Tracking progress towards the release of a product. Defining needs and the associated features to meet those needs.

• Advocating on behalf of the customer for the development team. Prioritizes defect or bug resolution.

• Communicating insights and recommendations to stakeholders across the organization, including development teams, product managers, and functional leaders.

• Developing and implementing deliverables including decks and customer journeys to visualize the customer experience across different touchpoints and tie pain points and opportunities for improvement.

• Reviewing close-loop feedback mechanisms to gather valuable insights on employee satisfaction, expectations and preferences in collaboration with cross-functional teams, ensuring the timely research and solution

• Staying abreast of industry best practices and emerging trends in employee experience and employee journey maps.

• Supporting scrum values by adhering to the scrum principles and practices along with the scrum team’s specific approaches.

Where you’ll be working…

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.  

What we’re looking for...

You are curious about new tools, applications and the possibilities they create. You are driven and motivated, with strong communication and analytical skills. You will be working with multiple stakeholders in understanding and delivering a rich employee experience and enabling business.

You’ll need to have:

• Bachelor's degree or two or more years of experience.

• Experience in Program Management and Product management.

• Strong presentation and communication skills

• Advance level knowledge of Microsoft office and Google suite 

• Strong decision-making, critical thinking, problem-solving skills with the aptitude to convey complex data concepts in business terms.

• Ability to meet deadlines, manage multiple projects simultaneously, and thrive in a fast-paced, dynamic, team-oriented, collaborative work environment.

• Demonstrated ability to work independently as a self-starter and lead cross-functional teams.

Even better if you have one or more of the following:

• Exposure to internal/ external tools

• Program management certifications like PMP etc.

• Experience with Agile/Lean methodologies.

• Knowledge on Agile, scrum, Jira

• Experience in improving employee/customer experience. 

• Demonstrated experience implementing process improvements and project management practices.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

40

Diversity and Inclusion

We’re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.