Job Description

To provide a variety of administrative support functions for the Collections division. Facilitate effective bi-directional communication between admin employees and management. Assist with developing soft and hard skills of new and existing employees. Work is performed under moderate supervision.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America’s Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023   
• Fortune Best Workplaces for Women ™ 2023       
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces 
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Experience in performing clerical and/or administrative duties/responsibilities
• Experience in customer service, preferably in a financial institution
• Experience in leading, guiding and mentoring others
• Ability to work independently and in a team environment
• Ability to manage multiple priorities independently and/or in a team environment to achieve goals
• Ability to maintain confidentiality and demonstrate integrity
• Experience in de-escalating complaints and conflicts
• Ability to influence, negotiate and persuade to reach agreeable exchange and positive outcomes
• Advanced administrative, clerical, and technical skills
• Advanced skill performing mathematical calculations and working accurately with numbers
• Advanced skill interacting with staff, management, and members diplomatically and tactfully
• Advanced skill building effective relationships through rapport, trust, diplomacy and tact
• Advanced skill maintaining composure in a high production and changing environment
• Advanced active listening skills to respond to inquiries and requests
• Effective organizational, planning and time management skills
• Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
• Effective research, analytical, and problem solving skills
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill following, interpreting and applying guidelines, procedures, practices, regulations
• Effective skill communicating with all levels within an organization
• Advanced verbal and written communication skills
• Advanced word processing, spreadsheet, and presentation software skills

Desired Qualifications

• Working knowledge of NFCU's products, services, programs, policies and procedures
• Working knowledge of NFCU's functions, philosophy, operations and organizational objectives

Hours: Monday - Friday, 9:00AM - 5:30PM 

Location:  5510 Heritage Oaks Drive, Pensacola, FL 32526

• Assist management with coordinating and executing team tasks
• Monitor and assist team as needed to ensure tasks are completed and deadlines are met
• Adhere to policies and procedures regarding handling of financial documents, member info, and physical security
• Log, sort and record incoming/return mail
• Inform the team of changes and new instructions as requested by management
• Present \'Administrative Support Overview\' to the New Employee Training Class
• Provide training to employees as directed by management
• Solicit feedback and ideas from section employees on current processes and policies
• Answer team questions regarding daily operations, policies, and procedures
• Update and maintain policy and procedure manual for the Administrative Section in the Collections Division
• Maintain various reports, phone lists, and rosters
• Coordinate specific loan adjustment sequences with the Collections' Consumer Loan Account Specialists
• Prepare correspondence, data, reports, presentations; proofread documents for team members, and recommend edits
• Take minutes for section meetings as requested
• Attend / conduct meetings/ discussions on behalf of management as needed
• Participate in, or lead special projects or research for management, including testing of new systems, or simple data gathering and analysis
• Retrieve and direct after-hour voice mail messages for the Collections division
• Perform other duties as assigned