Job Description

Company:

Qualcomm Incorporated

Job Area:

Information Technology Group, Information Technology Group > IT Engineering

General Summary:

Qualcomm's Government Technologies (QGOV) division develops special products based on its wireless terrestrial and satellite communication technologies for the military, federal, local, and foreign governments. In this role, you will be part of a team focused on building and maintaining infrastructure and services with stability, sustainability, and security. You will work in a self-guided, cross-functional team responsible for modernizing traditional services and applications on hybrid infrastructure.  The successful candidate will have demonstrable experience at a variety of IT skill levels, from enterprise solution support and associated architecture. 

Your Guiding Principles:

• Adaptability: You can quickly change gears when priorities shift. You have the flexibility to come up with alternate solutions due to evolving requirements.
• Automation: You understand the power of automation and concepts like “infrastructure as code”. You recognize opportunities to replace repetitive manual tasks with code.
• Collaboration: You share a common language with fellow engineers, understand their needs, and thrive working in a high trust collaborate culture in which people are rewarded for taking risks.
• Data-driven: You understand why decisions are supported by facts and not opinions.  You have experience applying logical approach to decision making.  Skilled at metric collection and using that data to drive change. 
• Debugging: You understand debugging principles and are adept at applying them routinely and successfully.
• Security: You know how to layer appropriate security within solutions across the lifecycle.  You understand the security implications and consequences of any deployment.
• Self-Driven: You understand how to prioritize work and time allocation at a personal and team level.
• Stability: You know what it means to deliver a service with a high degree of reliability and are intimately familiar with how disruptions impact consumers.
• Sustainability: You avoid one off solutions which are challenging to support. Instead, your solutions are aligned with team goals and strategic vision.

What you have:

• Extensive experience a variety of Operating Systems and deployment methodologies such as MS Windows, Linux, VMware/ESX, Nutanix/AHV, AWS, Azure, on-prem cloud-like environments, etc.
• Ability to respond rapidly to changing landscapes while providing stable, reliable, and secure services to customers.
• You have a passion for continuous learning and leverage the scientific method to ensure nothing is taken for granted.

Opening is available in San Diego CA.

Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

** Must be a U.S. citizen and have an active U.S. Government security clearance. **

Principal Duties and Responsibilities:

•        Communicates with project lead and internal teams via email and direct conversation to overcome obstacles and resolve any problems.

•        Troubleshoots and debugs issues with networks, systems, and/or applications by completing complex root cause analyses, and escalates issues both internally and externally as needed.

•        Monitors and analyzes overall availability and performance of computer operating systems and/or software applications to ensure customers can access necessary systems and/or applications and looks for trends and makes recommendations for improvement.

•        Participates in project review sessions to communicate project status and discuss complex issues.

•        Serves as a technical lead on a feature or system, assigns work to a small project team, and works on more advanced tasks to complete a project.

•        Identifies technical issues that affect a project or other areas of an overall system and synthesizes issues into an appropriate document for discussion with the appropriate audience (e.g., project lead, team leads).

•        Presents system solution or other technically complex information within and outside of project team.

•        Works directly with Business Unit Management to ensure new systems and/or applications operate according to user requirement specifications.

•        Mentors other team members to disseminate knowledge about subject matter expertise and latest IT solutions.

•        Helps team members to determine which work tasks are most important, manages distractions, and deals with setbacks in a timely manner

•        Develops hybrid-based environments while adeptly right-sizing solutions based on collected requirements

•        Encourages team members to further develop their skills and knowledge by directing team members to appropriate resources.

•        Leads technical discussions to ensure the right path is followed to project completion.

•        Actively manages team project priorities, deadlines, and deliverables for a single project.

•        Identifies resources, delegates work and reviews the work of team members to address changing timelines or priorities.

•        Networks with colleagues outside of the system function to gain insight, ideas, and connections.

Level of Responsibility: 

•        Working independently with little supervision.

•        Taking responsibility for own work and making decisions that are moderate in impact; errors may have financial impact or effect on projects, operations, or customer relationships; errors may require involvement beyond immediate work group to correct.

•        Using verbal and written communication skills to convey information that may be complex to others who may have limited knowledge of the subject in question. Role may require basic negotiation and influence, cooperation, tact, and diplomacy, etc.

•        Having a moderate amount of influence over key organizational decisions (e.g., is consulted by senior leadership to provide input on key decisions).

•        Using deductive and inductive problem solving; multiple approaches may be taken/necessary to solve the problem; often information is missing or incomplete; intermediate data analysis/interpretation skills may be required.

•        Exercising substantial creativity to innovate new processes, procedures, or work products within guidelines or to achieve established objectives.

Minimum Qualifications:

• 4+ years of IT-related work experience with a Bachelor's degree.
OR
7+ years of IT-related work experience without a Bachelor’s degree.

Physical Requirements:
• Frequently transports and installs equipment up to 20 lbs.

Preferred Qualifications:

Master’s degree in Computer Science, Information Systems or related field and,

3+ years of experience in one or more of the following:

• IT operations
• Implementing enterprise solutions
• Hardware installation and troubleshooting
• Cloud architecture
• Configuration management
• Various enterprise tools such as Active Directory, Exchange, MS-SQL, SharePoint, etc.
• Vulnerability remediation (CVE’s)
• IT ticketing queue

Education Requirements: no degree required with experience as stated above.

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.

EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

Pay range and Other Compensation & Benefits:

$116,800.00 - $175,200.00

The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm.  We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus).  In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer – and you can review more details about our US benefits at this link.

If you would like more information about this role, please contact Qualcomm Careers.

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