Job Description

Lending Technology & Service Support provides support to Navy Federal's Lending business strategy by partnering with our Lending business partners to develop and support automation solutions leveraging Application Development, Robotic Process Automation and Testing/QA. We provide fast, reliable, and friendly technical support to our Lending customers through swift and correct resolution of submitted tickets and the monitoring of alerts 24/7. 

The Summer Associate will gain valuable insight into Navy Federal’s business, technology, resources and procedures by providing support in focused areas, applying knowledge and education. Participate in a collaborative, team driven network and interact with multiple departments. Receive guidance and direction from team and management. Utilize and further develop technical and soft skills, business knowledge, analytical techniques and creative problem solving abilities. Provide professional execution of day to day tasks and special projects while working within established standards, policies and procedures. 

The Summer Associate Program is a 12-week internship program beginning in May 2025 and ending in August 2025. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2025 or later.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America’s Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023   
• Fortune Best Workplaces for Women ™ 2023       
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces 
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Must be pursuing a degree from an accredited college/university
• Effective interpersonal, verbal, and written communication skills
• Effective research, analytical, and problem solving skills
• Effective skill maintaining accuracy with attention to detail and meeting deadlines
• Ability to exercise initiative and good judgment to make sound decisions
• Ability to adapt to new technologies
• Ability to provide exceptional customer service
• Effective word processing and spreadsheet software skills
• Effective organizational, planning and time management skills
• Ability to work independently and in a team environment
• Demonstrated proficiency with Power BI
• Desired - Communication with impact and be committed to self-development
• Desired - exposure to SQL, VB.net, AutoIT, C#, Java, JavaScript, SharePoint, PEGA, and/or similar

• Conduct research and preparation of reference material 
• Serve on teams and task groups for projects/initiatives within the business unit and/or across the organization concerning new automated systems, products and/or services
• Develop and administer online reference material, instructions and communications 
• Maintain documentation library to ensure currency of processes 
• Identify, communicate and resolve technical, tactical and operational project issues and risks 
• Analyze, research and resolve problems and discrepancies related to member accounts/loans 
• Ensure software/systems meet regulatory and procedural requirements 
• Research, develop and recommend enhancements to improve operational processes and procedures 
• Identify and detect errors/omissions; resolve or arrange for the resolution 
• Serve as subject matter expert regarding business functions, systems, policies and/or procedures 
• Work with other business units to resolve systems and equipment issues
• Perform research for process improvements 
• Recommend corrective action when discrepancies 
• Perform other duties as assigned