Job Description

Navy Federal’s Membership Division is responsible for meeting NFCU´s corporate strategic objectives of: growing our membership base, improving member engagement, personalizing offers and experiences, and serving member needs worldwide consistently and efficiently through all channels. All of this must happen in a competitive and rapidly changing financial services industry. Membership seeks to ensure that every potential and existing member sees Navy Federal as their preferred financial institution. We use promotions, incentives, and highly competitive rates to drive our growth, but our world-class member service keeps everyone happy to be part of the Navy Federal family. We see ourselves as the hub and heart of the credit union - willing and able to work with both internal and external partners to ensure Navy Federal’s success.

The Summer Associate will work in a flexible hybrid manner and report to leadership at our headquarters in Vienna, VA. Responsibilities will include analyzing data and competitive trends to identify areas of opportunity, and creating recommendations to influence decision makers. Areas of focus may include creating personalized insights through segmentation and member research, evaluating FinTech landscape, analyzing data and developing recommendations based on the full spectrum of internal/external considerations, among other things. It will be essential for the team member in this position be a strong data storyteller, be a quick learner to understand the evolving product strategy, and be able to connect the details in the data to the bigger picture business trends to identify data-driven recommendations that produce results.

The Summer Associate Program is a 12-week internship program beginning in May 2025 and ending in August 2025. Students will work on impactful projects and meaningful work during their internship. To qualify, applicants must be currently pursuing degree from an accredited college or university and have an anticipated graduation date of December 2025 or after.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America’s Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023   
• Fortune Best Workplaces for Women ™ 2023       
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces 
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Currently pursuing a bachelor’s or master’s degree in related field
• Experience with research, analysis, and data manipulation
• Experience using data and analytic tools such as: PowerBI, SQL, Python, R, Tableau, or Databricks
• Good communication and presentation skills
• Comfort working with large datasets and telling stories with data
• Ability to work independently and think outside of the box
• Strong strategic, critical, and analytical thinking skills
• Basic knowledge of financial services/payments is preferred

• Assess the competitive landscape and emerging financial technology players to identify best practices, shifting trends, and areas of opportunity 
• Analyze member data to understand, predict and identify opportunities to influence member behavior through predictive and prescriptive analytics
• Develop recommendations for strategic initiatives or program changes to various aspects of the Membership lifecycle based on findings
• Support recommendations with data and empirical evidence, and develop a roadmap or action plan as applicable
• Develop and present proposal on findings from analysis and research to management up to and including senior executives
• Become integrated into and participate in the day-to-day strategy, analysis, and operations of the team