Job Description

Mortgage Records has the responsibility to maintain and track the inventory of critical mortgage documents (Notes, DOT’s, etc.) in both physical and electronic format while ensuring their accuracy, quality, and integrity according to Investor, State, Federal and NFCU guidelines and requirements. They manage critical documents from loan closing to disposition, including the Satisfaction of Lien Releases on loans paid in full. Mortgage Records must adhere to safeguarding of information, retrieval of data/documents effectively, and company and investor records retention regulations.   

To manage critical mortgage loan documents while also ensuring their accuracy, quality and integrity. Adhere to safeguarding of information; retrieval of data/documents effectively; company and investor document lifecycle procedures; company and investor records retention regulations and requirements; and compliance with federal, state and Navy Federal regulations. Work under direct supervision. Participates in basic research/review with narrow scope.

The Summer Associate Program is a 12-week internship program beginning in May 2025 and ending in August 2025. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2025 or later.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• Forbes® 2024 America’s Best Large Employers
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• Fortune Best Workplaces for Millennials™ 2023   
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• Newsweek Most Loved Workplaces 
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs

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Equal Employment Opportunity: Navy Federal values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Resourceful and a critical thinker
• Ability to identify process improvements and support implementation
• Intermediate to advance Excel skills
• Basic written and verbal communication skills
• Ability to work independently and in a team environment
• Ability to work effectively and efficiently with automated systems
• Basic research, analytical, and problem-solving skills
• Basic organizational, planning and time management skills
• Basic skill collaborating with various external and internal technical and/or functional contacts
• Basic skill maintaining accuracy with attention to detail and meeting deadlines
• Basic skill interacting with staff, management, vendors, members diplomatically & tactfully

• Assist Supervisor with data collection and analysis projects as assigned
• Manage, prep and file incoming notes and deed of trusts
• Image/scan critical documents
• Determine whether Notes conform to guidelines and requirements and resolve issues - Narrow scope
• Review scanned mortgage documentation and index the image into the appropriate document type
• Review system of records and update mortgage loan servicing system confirming receipt of original documents
• Accurately index terminal digit mortgage documents in sequential order for efficient lookup and review
• Obtain and prepare documentation to complete daily status reports for management - Narrow scope
• Return original notes stamped paid in full, recorded security instruments and recorded satisfaction documents to member; ensuring compliance with state regulations
• Ensure original, copy, or electronic documents are sent to member at the time of payoff during the lien release process
• Resolve escalated member issues and problems - Basic research/review
• Reconcile lien release transmittal reports - Narrow Scope
• Examine and research paid in full loans requiring release that are on hold or missing images 
• Close opened mortgage servicing tasks as necessary - Narrow scope
• Research, analyze, and resolve issues related to documentation
• Monitor and respond to various queues/queries via email and/or phone 
• Format reports for document release requests for efficient retrieval
• Perform other duties as assigned

Ensure confidentiality and safeguarding of records and information