Job Description

The Marketing Experience Operations team drives operational excellence within the Marketing Department. The team has an overall operational support function ranging from leading process improvement initiatives, creating strategic communications, and leading technology enhancements, automations, optimizations, and implementations. 

The Summer Associate will help with the Experience Operations team with the MarTech Program. There are over 14,000 Marketing systems and it is imperative for organizations to understand their Marketing technology stack and ensure they have the correct systems in place to achieve Marketing outcomes. MarTech maturity is based on many factors and is just as much about optimizing existing technology as it is bringing on new capabilities. The Summer Associate will work with our team to review the MarTech assessment, evaluate MarTech maturity, update the technology roadmap, and assist with business cases for technology work projects. 

The Summer Associate Program is a 12-week internship program beginning in May 2025 and ending in August 2025. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2025 or later.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• Forbes® 2024 America’s Best Large Employers
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• Fortune Best Workplaces for Millennials™ 2023   
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• Newsweek Most Loved Workplaces 
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Basic research, analytical, and problem-solving skills.
• Familiarity with Marketing and awareness of Marketing technology systems. 
• Ability to analyze user experience and identify opportunities.
• Strong multi-tasking and the ability to meet deadlines.
• Familiar with Agile methodologies/principles.
• Strong communication and collaborative skills.
• Ability to manage multiple priorities independently and/or in a team environment to achieve goals.
• Ability to solve operational and/or system problems and issues.
• Exercise good judgment and decision making.

• Review MarTech assessment and make recommendations for system optimizations.
• Conduct industry analysis on up-and-coming Marketing needs or trends.
• Assist with planning and submissions for new technology requests.
• Partner with cross functional teams and Marketing stakeholders to document requirements for upcoming technology needs, including identifying capabilities and writing user stories.
• Conduct assessment/inventory of available training related to existing Marketing technology. 
• Review MarTech maturity framework and determine current MarTech maturity level. 
• Support update of technology roadmap.
• Research emerging technologies and recommend solutions that align with business goals.
• Identify technology that is no longer needed or should be phased out.
• Support process improvements, strategic initiatives, and existing programs.