Job Description

The Savings and Membership Department (SMD) Learning Solutions team partners with every division in SMD to help build a skilled, engaged, and empowered team. Our team is part of a back-office support division. We are a learning branch that sees to the training, facilitation, documentation, communication, and change management needs of the department. The Summer Associate will spend their time with us helping to refine insights gained through the collection and analysis of data and/or provide project support. We are seeking to better understand our impacts on knowledge transfer, upskilling, engagement, and employee development.   

At present the following are potential projects that our Summer Associate may take part in:

• Project/data support on major SMD strategic initiatives such as Membership Onboarding Reimagined Experience 
• Assistance in standing up/prep for the QA function of SMD Learning Solutions based on analysis of current practices
• Work on SMD personalized learning and automation project
• Support for workforce planning project
• Data and analytics project

The Summer Associate Program is a 12-week internship program beginning in May 2025 and ending in August 2025. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2025 or later.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Best Companies for Latinos to Work for 2024
• Computerworld® Best Places to Work in IT
• Forbes® 2024 America’s Best Large Employers
• Forbes® 2023 The Best Employers for New Grads
• Fortune Best Workplaces for Millennials™ 2023   
• Fortune Best Workplaces for Women ™ 2023       
• Fortune 100 Best Companies to Work For® 2024
• Military Times 2023 Best for Vets Employers
• Newsweek Most Loved Workplaces 
• Ripplematch Campus Forward Award - Excellence in Early Career Hiring
• Yello and WayUp Top 100 Internship Programs

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: Navy Federal values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.

Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

• Currently pursuing a degree in Adult Learning, Education, Instructional Design/Technology, Human Capital Management, Industrial-Organizational Psychology, Organizational Leadership, or other related degree
• Project management or coordination experience
• Data visualization experience 
• Effective skill in presenting at and/or facilitating meetings
• Experience working with ambiguous problems
• Desired: knowledge of adult learning and change management principles 
• Strong communication and presentation skills

• Support uploading of data and content into tools that will provide long term automated solutions in the learning function
• Catalogue existing active content and backlog of work for prioritization and execution
• Examine errors, production rates, and coaching opportunities database to determine linkage to learning, learning gaps, and learning reinforcement needs vs. performance issues
• Assist with data mining and data entry
• Assist with project tracking and logistics for any of the SMDLS active projects
• Assist with monthly reporting
• Assist Sr. Learning Solutions Architect on a project to map all of our existing learning artifacts to roles and identify gaps