Job Description

At Goldman Sachs, our Engineers don’t just make things – we make things possible.  Change the world by connecting people and capital with ideas.  Solve the most challenging and pressing engineering problems for our clients.  Join our engineering teams that build massively scalable software and systems, architect low latency infrastructure solutions, proactively guard against cyber threats, and leverage machine learning alongside financial engineering to continuously turn data into action.  Create new businesses, transform finance, and explore a world of opportunity at the speed of markets.

Goldman Sachs Engineers are innovators and problem-solvers, building solutions in risk management, big data, mobile and more. We look for creative collaborators who evolve, adapt to change and thrive in a fast-paced global environment. Want to push the limit of digital possibilities?  Start here.

Transaction Banking (TxB) aims to bring innovative solutions to traditional banking and lending activities. We are a global team of lenders, investors, risk managers, skilled marketers, web experts and banking specialists. We provide a suite of solutions to help our customers meet their financial goals. We make direct investments in and manage risk for a portfolio of corporate loans and securities. We help transform distressed communities through investments and loans of private capital.

HOW YOU WILL FULFILL YOUR POTENTIAL

• Provide application technical support in complex situations as well as partner with development teams for coordination of team / project work.
• Monitor real time transactional data from payment-critical applications through the Information Delivery architecture for exceptions.
• Provide incident management and problem management service for production-related incidents.
• Lead troubleshooting during production outages and communicate to management throughout the incident lifecycle.
• Collaborate cross-functionally with application development engineers, business users, product managers, and other stakeholders to achieve elegant solutions.

BASIC QUALIFICATIONS

• Bachelor's degree in computer science, engineering, or a related discipline, or equivalent work experience required.
• 4+ years of experience in Production Application Support.
• Strong analytical skills and attention to detail.
• Excellent verbal and written communication skills to convey technical information effectively to non-technical users and to provide regular updates on incident management.
• Experience in Tech SLA management and production-critical issues monitoring, escalation and resolution.
• Willing to work in 24*7 rotational shift (weekend on-call support as necessary).
• Experience with AWS & Terraform.
• Working knowledge of basic AWS services like IAM, EC2, ECS, RDS , MSK and VPC.
• Working knowledge of programming languages, such as Java or Python.

PREFERRED QUALIFICATIONS

• Experience with payments systems (understanding of the various payment networks).
• Experience in Financial Services or Fintech.
• Experience with microservice architectures (SOA).
• Experience with Kafka, MongoDB, Hadoop, Cassandra.
• Experience with SQL databases (PostgreSQL/Oracle/Sybase).
• Experience with AWS/Azure.

Benefits 

Goldman Sachs is committed to providing our people with valuable and competitive benefits and wellness offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are generally available to active, non-temporary, full-time and part-time US employees who work at least 20 hours per week, can be found here.