Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life. When you join Verizon…

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at V

Your responsibilities will include, but are not limited to:

•  Responsible for the remote installation and maintenance of customer and network telecommunications circuits.

• Performs remote testing and provisioning, and coordinates with various internal and external organizations, to provide quality products and services to Verizon Business customers.

• Administers the installation and maintenance process in accordance with published guidelines and procedures.

• Performs complex testing on DS0/DS1/DS3 circuits/equipment, to support both installation and maintenance activities. Ability to access network equipment to include both DXC’s, switches, and transport equipment, and utilize remote test systems.

• Performs complex provisioning functions on DS0/DS1/DS3 circuits/equipment, to support both installation and maintenance activities. The ability to access network equipment to include DXC’s, switches, and transport equipment and utilize remote test systems.

• Updates and statuses source systems to provide accurate progress and timelines related to installation and maintenance activities.

• Serving as a point of contact for internal and external customers, answering incoming phone calls, responding to escalations and documenting the incidents.

• Collaborates with field operations personnel to complete physical work that is needed in support of installation and maintenance activities.

• Reading and interpreting engineering plans and vendor specifications and interacting with the Engineering group.

• Exercises independent judgment and manages the escalation process as required, in support of installation and maintenance activities.

• May be required to perform additional duties and tasks as required by the Company.

• Meeting safety-related requirements including but not limited to those standards of safety imposed by OSHA, state agencies, manufacturers and/or the Company.

• Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.

What we’re looking for…

 You know telecommunications and are anxious to put your passion for technology, knowledge, and skills to work on Verizon’s network. You like to be busy and well-organized to stay on top of things. You know that the whole team needs to work together to win—and you take pride in a job well done.

Even better if you have:

• Related Associate degree or 2 or more years of relevant work experience.

• Relevant experience with various network protocols.

Test(s) Required

Verizon Job Fit Test B

Test Previews

Where you’ll be working

In this remote role, you'll work from home with occasional in-person trainings and meetings.

Scheduled Weekly Hours

40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.