Job Description

Platform Solutions

In Platform Solutions (PS), we power clients with innovative and customer-centred financial products. We bring the best qualities of a technology player and combine that with the best attributes of a large bank. PS is comprised of four main businesses, underpinned by engineering, operations, and risk management:

• Transaction Banking, a cash management and payments platform for clients building a corporate treasury system
• Enterprise Partnerships, consumer financial products that companies embed directly within their ecosystems to better serve their end customers
• ETF Accelerator, a platform for clients to launch, list and manage exchange-traded funds

Join us on our journey to deliver financial products and platforms that prioritize the customer and developer experience.

The Client Onboarding Digital Product Manager role is responsible for the end-to-end Client Onboarding Experience with Goldman Sachs Transaction Banking. This includes the strategy through implementation of digital products to enable Client Self-Service capabilities and Operations tooling to simplify and automate the steps needed to Open Accounts, Enable Products and satisfy KYC Due Diligence.

The Product Manager role plays a strategic role in the global life cycle management of the businesses’ product vision, roadmap, and execution for the overall product segment, and embodies the voice of the customer. They have a user-centric focus and partner closely with UX and technology leads to define and create the overall product strategy, document requirements for design and engineering partners, delivery and go-to-market plan that aligns with business goals. 

Responsibilities include:

• Leads & executes against product strategy to buildout our Digital Onboarding client experience strategy
• Develop empathy and understanding of current challenges within Corporate Banking specifically related to Account Opening, Product Enablement, and KYC Due Diligence
• Works as the unifying element between business, design, engineering, and product strategy
• Understands product development methodologies and strategies needed to fulfill delivery
• Input towards scoping of product development team from initial strategy to delivery and beyond
• Defines a roadmap of initiatives inclusive of ROI to achieve the Onboarding product strategy 
• Identify, document requirements, and develop new capabilities aimed at reducing time to onboarding, reducing Customer friction and systematically addressing inefficiencies
• Ability to communicate within team to provide focus against prioritized product development goals
• Translate between business requirements and technology specifications – in both directions: top-down and bottom-up 
• Document clear user stories and acceptance criteria to collaborate, direct, and inform Design and Technology resources
• Identify and communicate opportunity for efficiencies or growth within the product as they arise
• Identify and call out risks and threats to delivery of the product as they arise
• Active participant in product development, representing the sum total of the team as the driver toward delivery and satisfaction of product goals
• Configure, setup and manage workflows and dashboards in tools such as Jira
• Present complex ideas and processes in easy to consume presentations to gain stakeholder alignment and drive initiatives forward 

Ideal candidate has:

• Experience as a digital product manager or digital product owner
• Experience in client onboarding products and experiences, preferably in a B2B segments
• Proven track record in balancing customer’s outcomes, business needs, technical feasibility and delivery given constrained resources and timeline
• Success in navigating corporate environments and startups
• Comfortable in the fast lane: Experience with driving rapid team and product growth 
• Mission Driven: Must be a strong believer in the team and mission 
• Inclusive Culture: Considerate to the cultural differences of team and a diverse user-base
• Forward thinking: Anticipation of organizational needs for efficiency 

Basic Qualifications:

• Bachelor’s Degree or military experience
• At least 3+ years of experience in digital product management, business analysis, or consulting
• At least 3+ years of experience with UI, CRM, and workflow tools

Preferred Qualifications:

• Bachelor’s Degree in Computer Science, Engineering, or related fields
• MBA or Master’s degree
• Certifications or hands on experience with agile or other relevant product development methodologies
• Certifications or hands on experience with Salesforce Sales, Service, or Marketing Cloud
• Experience in Agile and waterfall SDLC with exposure or understanding of full stack development, End to End testing, and post launch validations
• Experience working with digital products, platforms and capabilities

Goldman Sachs is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures.

If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the alternative email address below to contact us about your interest in employment at CareersFeedback@gs.com, or you can send your CV/resume to CareersFeedback@gs.com. 

From https://www.goldmansachs.com/careers/disability-statement>