This site uses cookies. To find out more, see our Cookies Policy
x

Help Desk Specialist in Kansas City, MO at honor foundations

Date Posted: 3/17/2025

Job Snapshot

Job Description

Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community.This will start out as a night shift role, but after a few months the shifts will be open based on the candidates preference.

MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE

Responsibilities for the Help Desk Specialist include:

  • Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices

  • Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues

  • Work directly with employees and officials to troubleshoot and resolve technical issues 

  • Execute operations in support of the Enterprise Service Desk

  • Meet service goals by opening and closing tickets, executing scripts, and answering calls

    Required Qualifications for the Help Desk Specialist include:

  • Must have an Active Secret Clearance

  • 1+ Years of IT experience

  • Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher

  • Experience with troubleshooting, ticketing systems, and support for IT devices

    Compensation for the Help Desk Specialist include:

  • Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law, etc.

    $50-55,000/year

    Keywords: entry level, veteran, entry-level , federal, government, clearance, secret, top secret, top-secret, it, information technology, iat, iat II, iat 2, iat two, iat level 2, iat level two, iat level ii, security plus, security +, securityplus, CND, SSCP, CCNA security, GSEC, security+, admin, administration, administrator, system, systems, sys, relocation, relo, help desk, helpdesk, help-desk, desktop, desktops, issues, servicenow, password, service desk, troubleshoot, field service, windows, Microsoft, hardware, network, routing, service-desk, computers, laptop, mobile, printer, printers, devices, device, itsm, bmc remedy, server, servers, problem, requests, service management, tier I, tier ii, tier 2, tier ii, tier 3, tier iii, operating system, enterprise, lan, wan, vpn, wan/lan, lan/wan, technician, help desk technician, troubleshooting, IT support, Geek squad, ticketing systems, Remedy, tickets, ticketing, ticket system, enterprise software, enterprise software desk, technical issues, technical, ESD, customer service, remote desk takeover, end-user, desktop support, USMC, entry, entry level, permanent, direct placement, direct hire, full time, fulltime, full-time, computer science, security+, comptia, sec+, security plus, security +, sec +, security+ce, cissp, casp+, casp +, cysa, cysa+, ccna, ccnp, ccna security, ccnasecurity, gicsp, gsec, cnd, sscp, ccnpsecurity, ccnp security, casp+ce, cisa, gced, gcih, ccsp, us coast guard base, us coast guard, u.s. coast guard base, Kansas city, Missouri, MO, Kansas city mo, kcmo, overland park, overlandpark, overland park mo, overland park Missouri, Gladstone, Gladstone mo, Gladstone Missouri, raytown, raytown mo, raytown Missouri, independence, independence mo, independence Missouri, Lawrence ks, Lawrence Kansas, Lawrence, transitioning vet, transitioning, transitioning veteran

    #LI-Onsite

    #LI-MZ1

    • footerLogo

    THE HONOR FOUNDATION IS A 501(C)(3) TAX EXEMPT, NATIONAL NON-PROFIT CHARITABLE FOUNDATION. TAX ID # 46-2952873