Help Desk Specialist in Kansas City, MO at honor foundations

Date Posted: 3/17/2025

Job Snapshot

Job Description

Zachary Piper Solutions is seeking an Help Desk Specialist to join a DoD program that is fully-funded through 2028, supporting the Department of the Navy located in Kansas City, MO. The Help Desk Specialist will assist with end-user desktop support for a large enterprise network. This is a great opportunity to gain experience and grow within the Intelligence Community.This will start out as a night shift role, but after a few months the shifts will be open based on the candidates preference.

MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE

Responsibilities for the Help Desk Specialist include:

  • Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices

  • Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues

  • Work directly with employees and officials to troubleshoot and resolve technical issues 

  • Execute operations in support of the Enterprise Service Desk

  • Meet service goals by opening and closing tickets, executing scripts, and answering calls

    Required Qualifications for the Help Desk Specialist include:

  • Must have an Active Secret Clearance

  • 1+ Years of IT experience

  • Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher

  • Experience with troubleshooting, ticketing systems, and support for IT devices

    Compensation for the Help Desk Specialist include:

  • Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law, etc.

    $50-55,000/year

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