Job Description

Company:

Qualcomm India Private Limited

Job Area:

Engineering Group, Engineering Group > Software Engineering

General Summary:

Description
At Qualcomm CSE/Foundries we have created an open-source software platform using the latest industry practices and standards throughout so that product developers can build on a common software base. We intend to reinvent IoT and Edge device software development with our FoundriesFactory cloud service, and our goal is cross-industry adoption without lock-in.
To accomplish this, we use industry standards, open-source technologies, and a new business model to disrupt the status quo of the fragmented IoT device market.
We’re seeking a customer-facing software engineer with embedded Linux experience.

The ideal candidate will be familiar with a range of technologies from boot software and the Linux kernel to Docker and IoT/Edge cloud services, have customer management experience, and be able to work in an environment with high levels of customer engineer interaction.
This is an excellent opportunity to impact how devices are updated and managed worldwide
greatly.

Minimum Qualifications:

• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field.

Key Objectives
● Deliver customer success through their use of FoundriesFactory.
● Serve as a primary contact for onboarding new customers via Jira Ticket Management
and/or Video-conferencing.
● Collaborate closely with the customer and the Foundries.io engineering team to solve
customer technical issues and questions related to the FoundriesFactory software
stack.
● Provide insights to customers and prospects on how to get value from FoundriesFactory.
● Provide feedback to the engineering team on customers’ requirements, requested
product features, and improvements.
● Be the primary day-to-day contact for multiple customers’ engineering teams as they
onboard and use the Foundries Factory service through their product development,
deployment, and maintenance life-cycle.
● Provide feedback and improvements on the product documentation.
Skills and Qualifications
● Bachelor’s degree or equivalent experience in a relevant technical field
● Ideally, 1-6 years of experience in customer technical support, account management, or
another customer-facing role.
● Experience with Jira Ticket Management.
● Experience with Linux Container (preferentially Docker/Docker compose ).
● Experience with Git.
● Experience with Bash Scripting and/or Python or other scripting languages.
● Experience with Embedded Linux (operating systems, security, BSPs, open source
software).
● Experience with Technical documentation is a plus.
● Direct experience with device security is a plus.
● Experience with REST API and PKI is a plus.
● Must be able to work remotely and effectively with an international team (the team is
spread across EMEA / LATAM / North America).
● Good communication skills written and spoken (English).
Approach
● Start-up or scale-up experience and be self-sufficient and strongly motivated
● Thrive in a fast-moving work environment where you mostly interact remotely with your
colleagues.
● Location Hyderabad; hours of work-oriented to EMEA timezone.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

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If you would like more information about this role, please contact Qualcomm Careers.

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