Job Description

Job Profile:

IT Network Engineering M2

JR Type:

Funded

Job Category:

Information Technology

Minimum Clearance Required to Start:

Secret

Percentage of Travel Required:

Up to 10%

Type of Travel:

Continental US, Local

Program/Opportunity Name:

Program | USAF EITaaS

Referral Bonus Plan:

$1,000

* * *

Job Description:

What You’ll Get to Do:

CACI is looking for an Enterprise Watch Officer to support our customer to provide a common set of required EIT services across 187 bases to implement a consistent, high-quality experience for users across all mission environments and enable USAF to transition focus from network operations to mission operations. 

The Enterprise Watch Officer, a critical member of our organization, will monitor and coordinate operational activities, ensuring timely response and remediation of detected or reported issues. The Watch Officer will be responsible for central point network management throughout the Department; this includes the monitoring, coordination, notification, remediation, and tracking of cases leading to the resolution of incidents. The selected candidate should be prepared to work a 12-hour permanently assigned shift. The Watch Officer operates in a 24/7 environment, requiring vigilance and the ability to respond effectively to issues, incidents, and emergencies.

This position is a night shift: 6pm-6am on a Panama Shift.

Responsibilities:

• Leverage technical background to guide troubleshooting and incident management of technicians responsible for troubleshooting/resolving the issue.
• Manage a team responsible for centralized monitoring and alerting capability, providing automated insight into the end-user experience.
• Provide information and status updates to leadership on priority issues and enterprise-wide outages.
• Work with the assigned team to identify when multiple calls are being placed for the same incident to roll up into a master ticket.
• Complete shift turnover and brief next shift on operational activities.
• Ensure the team escalates all issues unresolved at a Tier 2 level to Tier 3 to appropriate parties.
• Provide clear and concise updates to stakeholders during incidents.
• Generate regular reports on network issues, incidents, and resolutions.
• Keep track of Service Provider Maintenance and report as needed.
• Act as an escalation point for operations.
• Provide on-call support as needed.
• Monitor network performance using various network management tools.
• Initiate and coordinate incident resolution efforts involving appropriate teams.
• Escalate incidents to higher-level support or management as necessary.
• Conduct in-depth troubleshooting of network-related problems.
• Collaborate with technical teams to identify root causes and implement solutions.
• Maintain documentation and provide detailed reports on resolutions.
• Conduct in-depth troubleshooting of network-related problems.
• Collaborate with technical teams to identify root causes and implement solutions.
• Generate regular reports on network performance, incidents, and resolutions.
• Contribute to developing standard operating procedures (SOPs), KPIs, and reporting Matrix.
• Maintain accurate and up-to-date documentation of network configurations and procedures.
• Generate regular reports on network performance, incidents, and resolutions.
• Contribute to the development of standard operating procedures (SOPs).

Qualifications:

• Ability to support, oversee, and lead a team of Network engineers and other support staff as assigned.
• Ability to obtain a DoD secret Clearance / An active DoD Secret clearance.
• 12+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience).
• 5+ years of leadership experience.
• Must have documented 3+ years of routing/switching experience in an operational support capacity within a Wide Area Network (WAN) with:
  • Knowledge of networking fundamentals.
  • Familiarity with cloud networking and virtualization technologies.
  • Understanding of ITIL service delivery concepts.
  • Experience working in a Network Operations Center (NOC) or Security Operations Center (SOC).
  • Previous experience in a mission-critical or emergency response environment. Ability to work in a fast-paced, 24/7 operational environment.
  • Excellent problem-solving and troubleshooting skills.
  • Working knowledge of ServiceNow; creating, updating, and closing tickets.
  • Excellent verbal and written communication.
• Ability to provide clear, concise briefings and reports to senior-level executives and staff.

Desired: 

• Network+
• ITIL Foundations
• CCENT
• Security+

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$94,400 - $198,300

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